Da ne otvaram novu temu,nadovezacu se na ovu...Narucio sam neku igru preko zavi-ja i nije stigla u propisanom roku(21 dan) kontaktirao sam ih i poslali su mi mail sledece sadrzine:
Dear A......r L......c,(moje ime)
Thank you for contacting us regarding order number : 1******5
I am sorry to hear that some of your items have not arrived with you. If you can complete the attached form and return it to us either by emailing to enquiries@zavvi.com, faxing to 0845 862 1118 or posting to the address below:
zavvi Customer Service Team
First Floor,
Meridian House,
Rudheath,
Northwich,
Cheshire,
CW9 7RA
Once the form has been returned to us we will investigate further and arrange a replacement or refund as requested on the completed form.
Kind Regards,
zavvi Team
Zanima me,koji je sledeci korak??Sta da radim dalje??